Monday, April 25, 2005
Reading email body language
It's easy to get the wrong impression from an email complaint.
Sure, there are words to read, but it's lacking the "body language" clues that are easier to recognize when face to face.
But you might be surprised that your prospects and customers leave body language clues in their emails -- when you know where to look...
... Here's my checklist of body language indicators to help you find the best way to reply to customer service emails...
Sure, there are words to read, but it's lacking the "body language" clues that are easier to recognize when face to face.
But you might be surprised that your prospects and customers leave body language clues in their emails -- when you know where to look...
... Here's my checklist of body language indicators to help you find the best way to reply to customer service emails...
Category: Marketing
