Tuesday, March 01, 2005
Software demotes cranky callers instantly
There's a new piece of call monitoring software that's creating quite a stir among privacy advocates.
The software is able to listen in on customer service calls, flag complainers, and divert them away from the best customer service people.
As a marketer, I love the concept. However as a consumer, I'm initially unnerved that some machine is determining the level of service I get based on changes in my voice.
What say you? Get the scoop about this new call center quality monitoring system at...
The software is able to listen in on customer service calls, flag complainers, and divert them away from the best customer service people.
As a marketer, I love the concept. However as a consumer, I'm initially unnerved that some machine is determining the level of service I get based on changes in my voice.
What say you? Get the scoop about this new call center quality monitoring system at...
Category: Marketing
